We’ve entered the era of cognitive technology. With advanced systems programming that allows for systematic sorting and data analysis as well as the identification and mapping of enhanced processes, cognitive computing has presented government agencies with an opportunity to redefine the way they engage with citizens and handle internal/external processes.
For the unfamiliar, cognitive computing maps the human thought process into a computerized model. It involves self-learning through Artificial Intelligence (AI) technologies and utilizes data mining and natural language to mimic the human brain. As a learning system, cognitive computing also allows for pattern recognition and is able to sort, find, predict and provide analytical data that can improve decision making within the government sector.
Advances in technology and cognitive computing continue to redefine the government sector. Its benefits can be seen in the following ways:
1. Large Data Sorting:
Cognitive computing systems can sort through large data sets and work to identify patterns of unseen connections. This can help government agencies with the following:
- Criminal investigations: Identification of patterns, related cases, process management
- Tax Compliance: Through data modeling and applicable formulas, taxation organizations can identify cases that need further compliance investigation
Through the use of algorithms, cognitive computing systems can help allocate inadequate processes and provide methods for improved efficiency and tracking. Government agencies can benefit from this in the following ways:
- National Security: These processes can help identify connections that analysts may have missed and help categorize the new data into categories and levels that are appropriate for the information discovered
- Project Management: Algorithms are able to identify and provide methods for enhanced time and money savings that may have been previously overlooked
- Opportunities: From finding new methods for saving water, energy, sewage, labor costs, to improved efficiency and public security, machine learning can have a positive impact on both the local or federal level
3. Artificial Intelligence:
As the fueling force behind cognitive computing technology, AI provides the means to transform the way government agencies engage with citizens.
- Citizen Engagement: Through AI, systems can be created to improve Citizen e-ID portal services and to implement Chatbot technology for enhanced messaging and citizen interaction
Cognitive computing systems have a long way to go and they are yet to function without their human counterpart’s initial programming and supervision. Though the benefits of computing systems remain clear, there are still many opportunities to be explored. As we draw closer to the end of the year, we may see more advances that help aid these systems, making this moment a truly exciting time for technology and the government sector.
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